Is UK ETA app not working? You're not alone

If the UK ETA app is not working for you, you're not alone. Many travelers face issues like passport scan failures, payment errors, and app crashes, making it hard to complete their applications. In this UK ETA guide, we’ll cover the most common problems, real user experiences, and the best way to avoid the hassle.

Is UK ETA app not working? Here are possible scenarios

Here are some of the most reported problems with the UK ETA app, along with real-life user experiences:

• Passport chip scan errors: Many users have reported that the UK ETA app struggles to detect the passport chip, making it impossible to complete the application.

• Face scan verification failure: Some users get stuck at the face scan step, receiving repeated errors.

• Payment not going through: Another major issue for many applicants is payment failures, even when using valid credit or debit cards.

• App crashes and lockouts: Some applicants report the app crashing mid-process, forcing them to start over. Others get locked out after multiple attempts.

1 proven way to fix UK ETA app issues: Apply with Global Law

Instead of battling endless technical issues, the best way to guarantee a successful UK ETA application is to apply with Global Law.

• Avoid technical errors: No need to worry about passport scans, payment failures, or app crashes. Global Law handles everything for you.

• Fast & hassle-free approval: The Global Law team ensures your application is error-free, helping you get your ETA approved quickly.

• 24/7 Support: If you encounter issues, Global Law provides round-the-clock assistance.

• Legal expertise you can trust: With 17+ years of experience, Global Law specializes in UK immigration and has helped thousands of travelers secure their visas without complications.

• Higher success rate: Travelers using Global Law report higher approval rates and avoid unnecessary delays.

What is the UK ETA?

The UK Electronic Travel Authorization (ETA) is a new digital entry permit for visa-exempt travelers visiting the United Kingdom. Introduced to enhance border security and streamline entry procedures, the ETA is required for short visits, transit, and tourism.

Who needs a UK ETA?

The UK Electronic Travel Authorization (ETA) is a mandatory entry requirement for visitors from visa-exempt countries. The rollout of the ETA is being implemented in phases:​

• From January 8, 2025: Citizens from countries including the United States, Canada, Australia, and Japan will need an ETA to enter the UK. ​

• From April 2, 2025: The requirement will extend to European Union (EU) nationals and travelers from other European countries.

Do I need ETA for UK? Check with our tool.

Why is the UK ETA important?

The ETA system helps the UK government pre-screen travelers, ensuring better security and efficiency at border checkpoints. However, with its strict requirements and technical challenges, many travelers face delays and application errors—which is where expert assistance, such as Global Law’s services, becomes essential.

A UK ETA allows short visits for tourism, business meetings, short-term study, and certain work engagements, but it does not permit long-term stays, employment, or settlement. For those seeking extended stays or specific permissions, other visa options include the UK Visit Visa for longer tourist or business visits, the UK E-Visa for digital processing, the UK Settlement Visa for residency, the UK Sponsorship License for employers hiring foreign workers, and the UK Student Visa for education. Additionally, individuals may apply for a Self-Sponsorship Skilled Worker Visa to work independently or a Spouse Visa to join a UK-based partner.