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Is UK ETA app not working? You're not alone

Home guides uk-visa types Is UK ETA app not working? You're not alone

Is UK ETA app not working? You're not alone

If the UK ETA app is not working for you, you're not alone. Many travelers face issues like passport scan failures, payment errors, and app crashes, making it hard to complete their applications. In this UK ETA guide, we’ll cover the most common problems, real user experiences, and the best way to avoid the hassle.

Is UK ETA app not working? Here are possible scenarios

Here are some of the most reported problems with the UK ETA app, along with real-life user experiences:

  • Passport chip scan errors: Many users have reported that the UK ETA app struggles to detect the passport chip, making it impossible to complete the application.

  • Face scan verification failure: Some users get stuck at the face scan step, receiving repeated errors.

  • Payment not going through: Another major issue for many applicants is payment failures, even when using valid credit or debit cards.

  • App crashes and lockouts: Some applicants report the app crashing mid-process, forcing them to start over. Others get locked out after multiple attempts.

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Image credit: Darrell Hornick/Facebook

1 proven way to fix UK ETA app issues: Apply with Global Law

Instead of battling endless technical issues, the best way to guarantee a successful UK ETA application is to apply with Global Law.

  • Avoid technical errors: No need to worry about passport scans, payment failures, or app crashes. Global Law handles everything for you.

  • Fast & hassle-free approval: The Global Law team ensures your application is error-free, helping you get your ETA approved quickly.

  • 24/7 Support: If you encounter issues, Global Law provides round-the-clock assistance.

  • Legal expertise you can trust: With 17+ years of experience, Global Law specializes in UK immigration and has helped thousands of travelers secure their visas without complications.

  • Higher success rate: Travelers using Global Law report higher approval rates and avoid unnecessary delays.

Skip the app errors

What is the UK ETA?

The UK Electronic Travel Authorization (ETA) is a new digital entry permit for visa-exempt travelers visiting the United Kingdom. Introduced to enhance border security and streamline entry procedures, the ETA is required for short visits, transit, and tourism.

Who needs a UK ETA?

The UK Electronic Travel Authorization (ETA) is a mandatory entry requirement for visitors from visa-exempt countries. The rollout of the ETA is being implemented in phases:​

  • From January 8, 2025: Citizens from countries including the United States, Canada, Australia, and Japan will need an ETA to enter the UK. ​

  • From April 2, 2025: The requirement will extend to European Union (EU) nationals and travelers from other European countries.

Check if you need a visa for your destination

What is my Nationality?
Where am I going?

Do I need ETA for UK? Check with our tool.

Why is the UK ETA important?

The ETA system helps the UK government pre-screen travelers, ensuring better security and efficiency at border checkpoints. However, with its strict requirements and technical challenges, many travelers face delays and application errors—which is where expert assistance, such as Global Law’s services, becomes essential.

A UK ETA allows short visits for tourism, business meetings, short-term study, and certain work engagements, but it does not permit long-term stays, employment, or settlement. For those seeking extended stays or specific permissions, other visa options include the UK Visit Visa for longer tourist or business visits, the UK E-Visa for digital processing, the UK Settlement Visa for residency, the UK Sponsorship License for employers hiring foreign workers, and the UK Student Visa for education. Additionally, individuals may apply for a Self-Sponsorship Skilled Worker Visa to work independently or a Spouse Visa to join a UK-based partner.

Your journey starts today!

Who needs ETA for UK?

Do I need ETA for the UK? Check with out tool or use the list of nationalities eligible to apply for an ETA (Electronic Travel Authorization) when traveling to the UK. The UK ETA countries list includes countries and territories whose citizens can apply now, as well as those who will require an ETA for travel on or after April 2, 2025.

  1. Andorra

  2. Antigua and Barbuda

  3. Argentina

  4. Australia

  5. Austria

  6. Bahamas (The)

  7. Bahrain

  8. Barbados

  9. Belarus

  10. Belgium

  11. Belize

  12. Botswana

  13. Brazil

  14. Brunei

  15. Bulgaria

  16. Canada

  17. Chile

  18. Costa Rica

  19. Croatia

  20. Cyprus

  21. Czechia

  22. Denmark

  23. Estonia

  24. Finland

  25. France

  26. Federated States of Micronesia

  27. Germany

  28. Greece

  29. Grenada

  30. Guatemala

  31. Guyana

  32. Hungary

  33. Iceland

  34. Israel

  35. Italy

  36. Japan

  37. Kiribati

  38. Kuwait

  39. Latvia

  40. Liechtenstein

  41. Lithuania

  42. Luxembourg

  43. Macao Special Administrative Region

  44. Malaysia

  45. Maldives

  46. Malta

  47. Marshall Islands

  48. Mexico

  49. Monaco

  50. Netherlands

  51. New Zealand

  52. Nicaragua

  53. Norway

  54. Oman

  55. Palau

  56. Panama

  57. Papua New Guinea

  58. Paraguay

  59. Peru

  60. Poland

  61. Portugal

  62. Qatar

  63. Romania

  64. San Marino

  65. Seychelles

  66. Singapore

  67. Slovakia

  68. Slovenia

  69. Solomon Islands

  70. South Korea

  71. Spain

  72. St Kitts and Nevis

  73. St Lucia

  74. St Vincent and the Grenadines

  75. Sweden

  76. Switzerland

  77. Taiwan (if you have a passport issued by Taiwan that includes in it the number of the identification card issued by the competent authority in Taiwan)

  78. Tonga

  79. Tuvalu

  80. United Arab Emirates

  81. United States

  82. Uruguay

  83. Vatican City

  • Posted on: 08.03.2025
  • By: Eray Eliacik
  • uk
  • uk eta

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About the author

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Eray Eliacik

Eray is a seasoned writer and passionate traveler who has explored over 20 countries. With firsthand experience navigating visas and international travel, and a proven track record with reputable platforms like Dataconomy and Softonic, Eray now makes it easier for travelers to achieve their travel goals.

Eray Eliacik

Eray Eliacik

Mar 08, 2025

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