The Global Law Refund Policy - UK Immigration consultancy in Mayfair, London

A Simple Guide On When You Can Get A Refund And How To Ask For It

General

Government fees that have been paid to the government are not eligible for a refund unless you purchase Denial Protection.

You can request a refund within 30 days of your purchase date.

eVisas and other travel documents

You’ll receive a 100% refund if we haven’t sent your application to the government.

We typically haven’t sent your application to the government yet if your order status is:

Order Placed

Awaiting Documents

Application in Progress

You are not eligible for a refund once your order status changes to either “The government is reviewing your application” or "Your documents are ready for download!" This applies to all of our processing times (Standard, Rush and Super-Rush).

If the government rejects your application, you will not receive a refund unless you purchased Denial Protection with your order.

Appointment-required visas

You’ll receive a 100% refund if we haven’t paid the embassy/visa processor. At this point, your order status will typically be one of the following:

Order Placed

Awaiting Documents

Application in Progress

You’ll receive a 100% refund of the processing fee if we have paid the embassy/visa processor but have not yet scheduled your appointment. At this point, your order status will typically be the following:

“Application in Progress”

You are not eligible for a refund once your order status changes to:

“Awaiting Decision”

How long does it take to receive my refund?

Please allow up to 10 business days for us to process your refund. Once we approve your refund, it's sent immediately. If you don't see the money in your account, please contact your bank—sometimes they take up to 14 business days to reflect the refund.

Still need help?

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